Jeroen Moors
Freelance Operations Manager

Profile

Entrepreneurial IT-guy turned into Operations Manager.

A positive minded leader with hands-on experience in IT, entrepreneurship and management. Experience backed by Vlerick (Executive Development Programme) training.


Experience

Fluoline
Owner Jan 2004 — present
The basis for my activities, short-term expert consulting and long-term projects.

Unleashed
Operations Manager May 2017 — June 2019
Responsible for Customer Care (two team leads with 50 internal and external agents), Telco Operations (four 3rd line support engineers) and IT Operations (two DevOps engineers).
Member of the senior management team.
IT Operations Lead Dec 2014 — May 2017
Leading the IT operations team (two DevOps engineers).

Index@Work
Member of the Board of Advisors May 2018 — present
Providing strategic advice and a bird's-eye view away from the everyday
activities of a start-up.

Cegeka
Service Manager Jan 2013 — Dec 2014
Service management for the Cegeka Managed Hosting services.
Customer portfolio in media (Ketnet.be, ...), financial services (Hello Bank, ...) and government (Limburg.be, ..)
(Linux) Technical Expert Apr 2012 — Dec 2013
Design and support (application) hosting solutions from one to 100.000 users per hour. From pre-sales support to day-to-day operations.

Weble
Owner Jan 2005 — Aug 2010
Weble was a company (one employee + me) providing hosting services to professionals.
Level27 bought the client portfolio and activities in 2010.

HostIT
Monitoring engineer Sep 2000 — Jan 2005
Developing and maintaining the server, network and facilites monitoring platform.

Education

Business Sustainability Management
University of Cambridge
Aug 2019 — Oct 2019

Address the growing need and prevalence of sustainability practices in business.

Executive Development Programme
Vlerick Oct 2016 — Oct 2017
A programme to become a cross-functional executive by sharpening leadership skills, develop a holistic approach to management and deepen strategic knowledge.

Informatics
KTA 1 Sep 1995 — Jul 2000
High School education computer science.

Certificates

CompTIA Project+2014


Languages

Dutch:mother tongue
English:fluent
French:notions