Jeroen Moors
Freelance Operations Manager

Profile

Entrepreneurial IT guy turned Operations Manager.

My hands-on experience in IT technical roles and general business knowledge as a former business owner combined with Vlerick training (Executive Development Programme) provide me with a richly filled backpack.

Today I'm Operations lead at Unleashed (Mobile Vikings & Jim Mobile), responsible for Customer Care, IT and Telco operations.

As a member of the general management team, I work both within my domains of expertise as well as on the general day-to-day and strategic steering of the company.

Experience

Fluoline
Owner Jan 2004 — present
The basis for my activities, short-term expert consulting and long-term projects.

Unleashed
Operations Manager May 2017 — present
Responsible for Customer Care (in-house & outsourced), Telco Operations and IT Operations.
Member of the general management team.
IT Operations Lead Dec 2014 — May 2017
Leading the IT operations team.

Index@Work
Member of the Board of Advisors May 2018 — present
Providing strategic advice and a bird's-eye view away from the day-to-day operations of a start-up.

Cegeka
Service Manager Jan 2013 — Dec 2014
Service management for the Cegeka Managed Hosting services.
Customer portfolio in media (Ketnet.be, ...), financial services (Hello Bank, ...) and government (Limburg.be, ..)
(Linux) Technical Expert Apr 2012 — Dec 2013
Design and support (application) hosting solutions from one to 100.000 users per hour. From pre-sales support to day-to-day operations.

Syntra Limburg
Instructor Oct 2001 — Sep 2013
Trainings on in Linux, networking and web development for both school students and companies.

Weble
Owner Jan 2005 — Aug 2010
Weble is an internet company providing hosting services to professionals.

Education

Executive Development Programme
Vlerick Oct 2016 — Oct 2017
A programme to become a cross-functional executive by sharpening leadership skills, develop a holistic approach to management and deepen strategic knowledge.

Informatics
KTA 1 Sep 1995 — Jul 2000
High School education computer science.

Certificates

CompTIA Project+2014


Languages

Dutch:mother tongue
English:fluent
French:notions